Since our customers depend upon Clarté to manage their day to day operations across the enterprise, they know they can depend on the Intresys Product Support Team to deliver comprehensive, thorough and reliable support services. Our Product Support Team is trained and ready to meet their needs.
Product Support
Intresys offers an easy-to-use self service support system within Clarté to diagnose problems and answer questions without quitting the application. In addition, we provide email and telephonic support enabling users to make inquiries and track non-urgent problems through a standard web interface.
For customers wishing to obtain round-the-clock problem resolution through live support, we offer 3 levels of support described below.
Platinum Plan
Designed to support around-the-clock mission-critical systems, INTRESYS's Platinum Support is a high-availability product support offering that includes:
24x7 support 365 days per year
1 hour response time for Priority A
Continuous engineering escalation for Priority A
Personalized online web resources
Gold Plan
Designed for companies needing support beyond business hours, INTRESYS's Gold Support is an extended product support offering that includes:
24x7 support, holidays excluded
4 hour response time for Priority A
Personalized online web resources
Silver Plan
Designed for businesses who need phone or email support during regular business hours:
Business hours support
Personalized online web resources
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